Help
Order Status
When will my order ship?
Most orders will ship within 1 - 2 business days. If your order contains any items that are out of stock, you will be notified by email or telephone to give you an opportunity to cancel, wait for the item to arrive, or send only the items currently in stock. You may also visit "My Account / Order Status" link at the top right hand side of our site to track the status of your order.
How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order. If order status is shipped but you do not see tracking information, it may be that there is no tracking number for you order.
My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please email customer service at info@mystoresupplier.com or call 888-399-4659 or for assistance.
An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
How do I create an account?
1)Click the "My Account" link at the top right side of our site.
2)Enter your email address.
3)Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view ourPrivacy Policyfor more information.
How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is shipping?
Orders over $150 shipped to anywhere in the continental U.S. receive free shipping. Orders under $150 shipped to anywhere in the continental U.S. are charged $7.95 or $9.95 depending on the weight of the order. All other destination will be charged according to US Postal Service shipping rates. This will be shown on our one page check out section.
I forgot my password.
Click the "My Account link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
Please email customer service atinfo@mystoresupplier.comor call 888-399-4659 to receive a RMA number. Once you have this information please return your package to:My Store Supplier20555 Devonshire StSuite 240Chatsworth CA 91311Please note that all returns are subject to a 20% restocking fee and customer is responsible for all shipping charges.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
International Shipping
Do you ship to my country?
We ship to most countries. Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
You may pay by Visa, Mastercard, Discover, American Express or Paypal. If you prefer, you may mail a international money order. For more information on sending money orders please emailinfo@mystoresupplier.com.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
Guarantees
Privacy Policy
We do not sell or rent your personal information to anyone. Please view ourPrivacy Policyfor complete details on how we use the information we collect.
Is the website secure?
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
No, we do not charge sales tax.
I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's Guide
How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone,click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate,click here.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Additional Support
How do I contact you?
You may email us atinfo@mystoresupplier.com, call us at 888-399-4659 or fax us at 877-349-7152.